Keeping your account safe

Increasing cyber security with multi-factor authentication

What is multi-factor authentication (MFA)?

Multi-Factor Authentication (MFA) is a security method that requires users to provide two or more forms of identification to access an account. MFA significantly enhances security by making it more challenging for unauthorized users to gain access to your account.

When signing into your account or completing certain processes, we will require MFA. This means that you'll need a form of verification to prove your identity.

This keeps your personal data safe and helps us protect your account against fraudulent activities.

How Air New Zealand uses multi-factor authentication 

We'll occasionally require multi-factor authentication when you're signing into your account on the Air New Zealand website or on the Airpoints Store. When we do, we'll send a six-digit verification code as a text message to the mobile phone number or send a six-digit verification code to the email address registered in your online account profile.

It's important to keep your contact information up to date to be able to receive your code or link. You can also add alternative authentication methods to your account for enhanced security.

A Friendly Guide to Multi-Factor Authentication (MFA)

Need to change or update your MFA? Follow the link below for a user-friendly, step-by-step guideline on managing your MFA. Learn how to effortlessly add or remove extra layers of protection to your account, ensuring it stays secure. Your peace of mind is our priority, and we're here to guide you through the process smoothly. Take charge of your account's security.

Enhance your account security

At Air New Zealand, we prioritize the safety and security of our valued customers. That's why we strongly recommend enhancing your account security with these MFA options below to fortify and protect your account.

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Passkeys - Our Preferred Option

Trust in the power of Passkeys, a seamless and convenient method to add an extra layer of security to your account. With easy setup and simple instructions, you can quickly verify your identity, keeping your information safe from unauthorized access.

Your security is our top priority, and we're here to help you every step of the way. Embrace the convenience and strength of Passkeys for a safer online experience. Take charge of your account security with confidence. Click here to add Passkeys to your account.

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Travel-Friendly Recovery Codes

We understand that travel can pose challenges with Multi-Factor Authentication. To ensure your peace of mind on the go, we offer travel-friendly recovery codes. Retrieve them from your profile, for when you're away and can't access your mobile device.

Learn how to generate recovery codes here.

Common questions about MFA

I haven't received the text verification code or email verification code

The verification code I received doesn't work and my online account is now locked

What should I do if my phone number has changed and I can't receive MFA codes?

I have unexpectedly received a verification code

What do I do if I'm stuck?