Frequently asked questions on managing bookings online

Sign in to manage my booking online

What is my booking reference and where do I find it?

Is my booking reference the same as my ticket number?

Where can I find my ticket number?

Can I manage my booking through my Airpoints account?

Change my booking online

How do I change my flight details if I have more than nine people in my group?

Can I change my booking?

How much does it cost to change a flight?

Where can I update my past flight bookings?

Cancel my booking online

Do you refund my card payment fee if I cancel my booking?

Will you refund my cancelled NZ domestic flight?

I need more help

How to contact you if I still have a question?